Problem: Everyone talks about how important it is to have well-trained service staff, but my company is asking us to make cutbacks in every area, so how can I ensure my front-of-house staff keep standards high when I have no budget to pay for training?
Solution: Commitment and leadership is where the answer lies. However, too many people do not understand the true meaning of these words and go on talking about them as if they were empty of meaning. All too often they are used to fill gaps and make people feel important.
Indeed if you are really committed you will make sure things happen in an urgent manner to deliver the results. As for leadership it is simply made of the actual actions of the people on the ground (whether in a top job or not).
Staff need training, but so do owners and managers, and they may not understand the benefits of it or are too short sighted or focused on the short term. However, if you are truly a leader and are committed to high standards, then it is an opportunity for you to test and demonstrate your skills by managing up and influencing your boss and staff to see the light.
Solution: Commitment and leadership is where the answer lies. However, too many people do not understand the true meaning of these words and go on talking about them as if they were empty of meaning. All too often they are used to fill gaps and make people feel important.
Indeed if you are really committed you will make sure things happen in an urgent manner to deliver the results. As for leadership it is simply made of the actual actions of the people on the ground (whether in a top job or not).
Staff need training, but so do owners and managers, and they may not understand the benefits of it or are too short sighted or focused on the short term. However, if you are truly a leader and are committed to high standards, then it is an opportunity for you to test and demonstrate your skills by managing up and influencing your boss and staff to see the light.
Sound interesting and want to learn more? Contact the CWC DMO and learn how a little training goes a long way.
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